Terms of Service
1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the website yeyeagency.com (the "Website") and the services provided by YeYe Agency s.r.o. ("YeYe Agency," "we," "us," "our").
By accessing the Website, contacting us, or engaging our services, you ("you," "Client") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
If you do not agree with these Terms, please do not use the Website or our services.
2. About YeYe Agency
YeYe Agency s.r.o. is a business development consultancy registered in the Czech Republic:
YeYe Agency s.r.o.
Rumunská 26, 120 00 Praha 2
Czech Republic
Company Registration Number (IČO): 03877558
VAT Number: CZ03877558
3. Our Services
YeYe Agency offers business development, market entry, and back-office services to companies expanding internationally, including but not limited to:
- Market research and entry strategy
- Company formation and corporate structuring
- Banking, tax, and regulatory support
- Visa, work permit, and immigration assistance
- Accounting, payroll, and bookkeeping
- Translation and localization
- Logistics and operational support
Detailed scope, deliverables, timeline, and fees for each engagement are defined in a separate written Proposal or Statement of Work (collectively, "Engagement Agreement") executed between you and YeYe Agency.
In addition to bespoke engagements, certain fixed-price services may be purchased one-off through the Website using third-party payment processing.
4. Engagement Agreements
4.1 Formation
An Engagement Agreement is formed when:
(a) YeYe Agency issues a written Proposal or Statement of Work to you; and
(b) you accept it in writing (including by signed copy, email confirmation, or electronic acceptance).
4.2 Hierarchy
If any provision of an Engagement Agreement conflicts with these Terms, the Engagement Agreement prevails for the scope of that engagement.
4.3 Changes
Changes to scope, deliverables, timeline, or fees require written agreement from both parties through a change order or amendment.
5. Client Responsibilities
To enable us to deliver services effectively, you agree to:
- Provide accurate, complete, original (not fake) and timely information, documentation, and materials we reasonably request
- Make decisions and approvals in a timely manner so that the engagement timeline can be met
- Designate a primary point of contact authorised to make decisions on your behalf
- Pay invoices on time per the Engagement Agreement
- Comply with all laws applicable to your business and the services provided
- Not request services that would cause us to violate any law, regulation, or professional standard
We are not responsible for delays or deficiencies in deliverables caused by your failure to meet these responsibilities.
6. Fees, Invoicing, and Payment
6.1 Fees
Fees are defined in the Engagement Agreement or, for one-off services, in the Website checkout. All fees are in Euros (EUR) unless explicitly stated otherwise.
6.2 Invoicing and Payment Terms
Unless the Engagement Agreement specifies otherwise, invoices are payable within (10) working days of issue. One-off services purchased through the Website are payable upfront at checkout via our payment processor.
6.3 Taxes
Fees are exclusive of applicable taxes, including VAT, which will be added at the prevailing rate. You are responsible for any withholding taxes required by your jurisdiction.
6.4 Late Payment
We may charge default interest on overdue amounts at the statutory rate under Czech law. We may suspend or terminate services where invoices remain unpaid for more than sixty (60) days from due date.
6.5 Expenses
Reasonable out-of-pocket expenses (travel, government fees, third-party costs incurred on your behalf) are reimbursable in addition to fees, where pre-approved in writing.
6.6 Refunds
Fees paid for services already rendered are non-refundable. Refund eligibility for one-off services purchased through the Website is defined at the point of sale.
7. Intellectual Property Rights
7.1 Client Materials
You retain all rights, title, and interest in materials, data, and content you provide to us ("Client Materials"). You grant us a non-exclusive licence to use Client Materials solely to deliver the services.
7.2 Deliverables
On full payment of fees, you receive ownership of deliverables specifically created for you under an Engagement Agreement ("Deliverables"), excluding YeYe Agency Background IP defined below.
7.3 YeYe Agency Background IP
We retain ownership of our methodologies, frameworks, templates, tools, know-how, software, and all other intellectual property we develop or use in the course of our business, whether before or during your engagement ("Background IP"). To the extent any Deliverable incorporates Background IP, you receive a non-exclusive, perpetual, worldwide, royalty-free licence to use it as part of the Deliverable.
7.4 No Other Rights
Nothing in these Terms grants either party any right in the other party's name, trademarks, or branding except as expressly permitted.
8. Confidentiality
Each party may receive confidential or proprietary information from the other ("Confidential Information"). Both parties agree to:
- Use Confidential Information only for the purpose of performing under the Engagement Agreement
- Not disclose Confidential Information to third parties without prior written consent, except to professional advisors bound by confidentiality
- Protect Confidential Information with at least the same care as their own confidential information, and in no event less than reasonable care
These confidentiality obligations survive termination of any engagement and continue for five (5) years thereafter.
Confidential Information does not include information that: (a) is or becomes publicly available without breach; (b) was already known to the receiving party without confidentiality obligations; (c) is independently developed without reference to the disclosing party's information; or (d) is required to be disclosed by law or regulatory authority.
9. Warranties and Disclaimers
9.1 Our Warranty
We warrant that services will be performed with reasonable skill and care, in accordance with applicable professional standards in the Czech Republic.
9.2 Disclaimer
Except as expressly stated in these Terms or an Engagement Agreement, all services and Website content are provided "as is" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.3 No Guarantee of Outcomes
Business consultancy involves judgement and external factors outside our control. We do not guarantee specific outcomes, financial results, or success of market entry efforts.
9.4 Third-Party Services
Where our services involve third parties (government authorities, banks, notaries, partner agencies, etc.), we are not responsible for their acts, omissions, fees, or timelines.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
10.1 Cap on Liability
Our aggregate liability under or in connection with these Terms or any Engagement Agreement is limited to the total fees paid by you to YeYe Agency in the twelve (12) months preceding the event giving rise to the liability.
10.2 Excluded Damages
Neither party is liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, loss of business, loss of revenue, or loss of data, even if advised of the possibility of such damages.
10.3 Exceptions
The limitations in this Section 10 do not apply to liability that cannot be excluded by law, including liability for: (a) wilful misconduct or gross negligence; (b) personal injury or death caused by negligence; or (c) breach of confidentiality.
11. Indemnification
You agree to indemnify, defend, and hold harmless YeYe Agency and its directors, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms or any Engagement Agreement
- Your use of the Website or services in violation of law
- The accuracy, legality, or third-party rights in Client Materials you provide
- Any business activity you undertake on the basis of our deliverables or advice
12. Term and Termination
12.1 Term
These Terms apply from the date you first accept them and continue until terminated.
12.2 Termination of an Engagement
Either party may terminate an Engagement Agreement on the terms specified in that agreement. Absent specific terms, either party may terminate with thirty (30) days' written notice.
12.3 Immediate Termination
Either party may terminate immediately if the other party:
(a) materially breaches the Engagement Agreement or these Terms and fails to cure within fourteen (14) days of written notice;
(b) becomes insolvent, enters bankruptcy, or ceases business operations; or
(c) commits an act of fraud or wilful misconduct.
12.4 Effect of Termination
On termination:
- You pay for all services rendered and expenses incurred up to the date of termination
- Each party returns or destroys the other party's Confidential Information
- Surviving provisions (including IP, confidentiality, liability, and governing law) continue in force
13. Modifications to Terms
We may modify these Terms from time to time. The "Last Updated" date at the top indicates the most recent revision. Material changes will be communicated through the Website and, where appropriate, by email to active clients.
Continued use of the Website or services after modifications become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Website and services.
For active Engagement Agreements, the Terms in effect at the time of acceptance of that Engagement Agreement continue to apply unless both parties agree to apply the revised Terms.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms and any Engagement Agreement are governed by and construed in accordance with the laws of the Czech Republic, without regard to conflict-of-law principles.
14.2 Dispute Resolution
The parties agree to first attempt in good faith to resolve any dispute through direct negotiation. If unresolved within thirty (30) days, the dispute will be submitted to the exclusive jurisdiction of the competent courts of Prague, Czech Republic.
14.3 Injunctive Relief
Nothing in this Section prevents either party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
15. Miscellaneous
15.1 Entire Agreement
These Terms together with any Engagement Agreement constitute the entire agreement between the parties on their subject matter and supersede all prior agreements, understandings, and communications.
15.2 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
15.3 No Waiver
A party's failure to enforce a provision does not waive its right to do so later.
15.4 Assignment
You may not assign these Terms or any Engagement Agreement without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
15.5 Force Majeure
Neither party is liable for failure to perform due to events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, pandemic, government action, or failure of public infrastructure.
15.6 Notices
Notices under these Terms must be in writing and sent to info@yeyeagency.com or, for formal legal notices, to the registered office address above.
15.7 Language
These Terms are issued in English. Translations into other languages are provided for convenience only. In the event of discrepancy between the English version and any translation, the English version prevails.
16. Contact Us
For questions about these Terms or our services:
YeYe Agency s.r.o.
Rumunská 26, 120 00 Praha 2, Czech Republic
Email: info@yeyeagency.com
By using the Website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.